Exam Name: Certified Implementation Specialist - Hardware Asset Management
Certification Provider: ServiceNow
Corresponding Certification: CIS-Hardware Asset Management
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Check Updated on: Oct 10, 2026
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- Total Questions: 198
- Updated on: Oct 10, 2026
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- Total Questions: 198
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ServiceNow CIS-HAM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Hardware Asset Management |
| Exam Number: | CIS-HAM |
| Exam Price: | $450 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified Implementation Specialist (CIS) ServiceNow IT Asset Management (ITAM) ServiceNow Hardware Asset Management Fundamentals |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Certificate Validity Period: | 1 year (requires annual maintenance / certification maintenance program) |
| Passing Score: | Pass/Fail (exact score not publicly disclosed) |
| Exam Format: | Multiple Choice, Scenario-based questions, Multiple Select |
| Recommended Training: | ServiceNow IT Asset Management (ITAM) Learning Path Hardware Asset Management (HAM) Fundamentals |
| Exam Registration: | ServiceNow Learning Platform (Now Learning) ServiceNow Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or testing center (Pearson VUE / Kryterion depending on region and ServiceNow delivery partner) |
| Pre Condition: | No strict prerequisite required; recommended familiarity with ServiceNow platform and IT Asset Management fundamentals. |
| Official Syllabus URL: | https://www.servicenow.com/services/portfolio/certifications.html |
ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Practical Management of IT Assets | 30% | - Asset Lifecycle Automation
- Consumables - Contract and Change Management |
| IT Asset Management Overview & Fundamentals | 20% | - Personas, Roles, and Groups - Hardware Asset Lifecycle - IT Asset Management Basics - Implementation Best Practices |
| Financial Management of IT Assets | 5% | - Hardware Contract Financials - IT Cost Management (Depreciation, TCO) |
| Data Integrity – Attributes and Data Sources | 27% | - Trustworthy Data Fundamentals - Hardware Discovery and Normalization
- Hardware Model Normalization |
| Operational Integration of IT Asset Management | 18% | - Requests and Procurement - Hardware Asset Workspace - Reports and Dashboards - Data Accuracy and Data Hygiene |
CIS-HAM Exam: Frequently Asked Questions
The ServiceNow Certified Implementation Specialist - Hardware Asset Management exam contains 60 to complete within 90 minutes. Timed simulation in the PrepAwayPDF Desktop Test Engine teaches that rhythm before exam day does.
No strict prerequisite required; recommended familiarity with ServiceNow platform and IT Asset Management fundamentals. Since requirements change over time, confirm the latest on the official ServiceNow exam page before scheduling.
PrepAwayPDF issues a full refund if you take the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
ServiceNow recommends these training resources for the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam:
Follow the training with steady self-testing — the 198 practice questions from PrepAwayPDF help you apply theory and fill any gaps the training leaves.
The ServiceNow Certified Implementation Specialist - Hardware Asset Management exam requires Pass/Fail (exact score not publicly disclosed) to pass, and registration costs $450 USD. A failed attempt means paying the same fee again — a readiness check with the PrepAwayPDF engines before booking is the cheaper option.
The official ServiceNow Certified Implementation Specialist - Hardware Asset Management outline defines 5 domains. The leading three are Financial Management of IT Assets (5%), Data Integrity – Attributes and Data Sources (27%), and IT Asset Management Overview & Fundamentals (20%). The full list is in the topics section above, and PrepAwayPDF's 198 practice questions cover each one.
Online proctored or testing center (Pearson VUE / Kryterion depending on region and ServiceNow delivery partner) Register for the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam through these official channels:
After booking, PrepAwayPDF delivers your practice questions within 1 minute — preparation starts the same day.
The CIS-HAM exam is a ServiceNow certification exam validating the ServiceNow Certified Implementation Specialist - Hardware Asset Management syllabus shown above. It belongs to these credential paths: ServiceNow Certified Implementation Specialist (CIS), ServiceNow Hardware Asset Management Fundamentals, ServiceNow IT Asset Management (ITAM). Candidates in 2026 prepare for it with PrepAwayPDF's 198 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Unsure which suits you? Apply for the free demos and compare — the 198 practice questions are identical across versions, so the only question is preference. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions:
From where can you publish catalog items? (Choose two.)
- A. From the model category
- B. From a vendor item
- C. From a user record
- D. From a model
- E. From an asset record
Correct Answer: B,C 🗳️
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
- A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
- B. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
- C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
- D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?
- A. Procurement
- B. Field Service Mobile
- C. Order Management
- D. Cost Management
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
When does hardware normalization run by default?
- A. Upon saving
- B. On a daily basis
- C. Every 12 hours
- D. On an hourly basis
Correct Answer: B 🗳️
What plugin helps alleviate inconsistencies in company names?
- A. Extended CMDB
- B. Data Certification
- C. Normalization Data Services
- D. Contract Management
Correct Answer: C 🗳️
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