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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Topic 2: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 3: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Topic 4: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 5: Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Topic 6: Stakeholder Alignment and Communication | - Communicating strategy and design outcomes - Facilitating cross-functional collaboration |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
Pick the wrong one: What are the three parts of the Rollup-Summary Fields?
A. Filter Criteria
B. Rollup Elements
C. Rollup Type
D. Summarized object
Question 2
One of the most fundamental aspects of Idea Synthesis is come up with a single definitive solution.
A. TRUE
B. FALSE
Question 3
A user wants to find duplicate Lead records using the Salesforce app.
What could he do?
A. He will be able to use the Find Duplicates button.
B. List Views are not available in the App.
C. The Find Duplicates buttons and functionality is not available in the app.
D. He can segment a List view by creating a new Filter.
Question 4
Customer Support reps should be brought into brainstorming sessions during the Idea Generation phase because they have extensive customer/user knowledge.
A. TRUE
B. FALSE
Question 5
Which of the following is NOT a standard sandbox type?
A. Developer Sandbox
B. Trailhead Playground
C. Partial Copy Sandbox
D. Full Copy Sandbox
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B |
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