Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版): Service-Cloud-Consultant Exam
"Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)", also known as Service-Cloud-Consultant exam, is a Salesforce Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 292 Q&As to your Service-Cloud-Consultant Exam preparation. In the Service-Cloud-Consultant exam resources, you will cover every field and category in Salesforce Service Cloud Consultant Certification helping to ready you for your successful Salesforce Certification.
- Exam Code: Service-Cloud-Consultant
- Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
- Certification Provider: Salesforce
- Corresponding Certification: Salesforce Service Cloud Consultant
- Updated: Aug 25, 2026
- No. of Questions: 292 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
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Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intake and Interaction Channels | 13% | - Configuration best practices - Digital engagement and omni-channel - Designing intake channels - Email, web, social, phone and messaging channels |
| Topic 2: Implementation Strategies | 12% | - Training and adoption planning - Consulting engagement lifecycle - Licensing and deployment considerations - Data migration, quality and governance |
| Topic 3: Industry Knowledge | 12% | - Types of contact centers and their characteristics - Business challenges, risks and outcomes - Contact center metrics and KPIs |
| Topic 4: Contact Center Analytics | 10% | - Key metrics and KPIs tracking - Data-driven improvement - Report and dashboard design |
| Topic 5: Case Management | 13% | - Case deflection and self-service - Entitlements, milestones and SLAs - End-to-end case lifecycle design - Automation: assignment rules, escalation, workflow |
| Topic 6: Service Cloud Solution Design | 15% | - Security, compliance and performance optimization - Scalability and maintainability - Solution design based on requirements - Capabilities, limitations and trade-offs |
| Topic 7: Knowledge Management | 12% | - Article lifecycle, versioning and visibility - Data categories and access control - Knowledge base design and implementation - Case deflection and knowledge adoption |
| Topic 8: Integrations | 10% | - Third-party system integration - CTI and telephony integration - Data exchange and synchronization |
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