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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?

A. Desirability, viability, and feasibility
B. Competitive advantage, impact, and own ability
C. Novelty, privacy, and potential to go viral

Question 2

Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A. Sync an Excel file with Salesforce Connect.
B. Use In-App Guidance and invest in change management.
C. Customize Sales Cloud to mimic existing sales process.

Question 3

The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A. Service Mapping
B. Ecosystem Mapping
C. Journey Mapping

Question 4

A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

A. Do we have the capability to develop this?
B. Why is this insight valuable?
C. What constraints would we have to overcome?

Question 5

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A. Prioritization matrix
B. Business model canvas
C. Criteria scorecard

Solutions: