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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A) Only the Primary Assets related list on the Asset object
B) Both the Primary Assets and Related Assets related lists on the Work Order object
C) Only the Primary Assets related list on the Work Order object
D) Both the Primary Assets and Related Assets related lists on the Asset object

2. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Required Resource
B) Resource Availability
C) Extended Match
D) Match Field

3. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A) Custom Work Order Status
B) Custom Approval Process on Work Orders
C) Custom Work Order Escalation Rules
D) Custom Validation Rule on Work Orders

4. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Work Order Line Item associated with the completed Work Order
B) The Products Consumed section on the Work Order
C) The Product Request Line Item associated with the Product
D) The Product Item Transactions Related List on the Product Item

5. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Quick Action that creates a new Work Order record.
B) Define a Quick Action that creates a new Service Appointment record.
C) Define a Visualforce page that creates a newService Appointment record.
D) Define a Visualforce page that creates a new Work Order record.

Solutions: