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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
C) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

2. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

3. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
B) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
C) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

4. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
B) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
C) Model the Ethernet access device as a child product of the dedicated internet service offer
D) Model dedicated internet service as a child product of the Ethernet access device offer.

5. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A) Modify Order
B) Disconnect and New order
C) Change of Plan
D) Apply Promotion

Solutions: