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Salesforce Certified Hyperautomation Specialist Sample Questions:

1. Northern Trail Outfitters must create a near real-time inventory API that can be used within its retail POS systems, across its mobile and online stores, and by its strategic B2B e-commerce partners. The API must provide accurate and up-to-date product inventory levels. The data currently resides in both SAP and NetSuite.
According to best practices, which hyperautomation tool should be used to build this solution?

A) MuleSoft RPA
B) Salesforce Flow
C) Anypoint Platform
D) MuleSoft Composer

2. The customer support team at Northern Trail Outfitters manages and maintains customer service cases using Service Cloud. The team collaborates with other stakeholders such as the sales, product, and technical support teams to resolve cases using Slack.
The team needs to use a MuleSoft Composer flow to automatically trigger when a case is created or modified in Service Cloud with notifications in Slack. Based on these specific case requirements, the team routes the cases to the sales, product, or the technical support team.
What flow component must the customer support team use to route the cases?

A) Switch/Case
B) Swimlane
C) For Each
D) If/Else

3. An employee at AnyAirlines uses RPA Recorder to capture actions performed when carrying out a business process automation.
How does this help expedite RPA process development?

A) BPMN is autogenerated with documentation and workflows containing the recorded actions that are automatically created during the build phase.
B) BPMN is autogenerated with complete test plans and run configurations that can be executed in the test and production phases.
C) BPMN is autogenerated, including documentation in the form of images and a fully functional RPA process with workflows and conditional branching.
D) BPMN is autogenerated, which includes documentation in the form of images and a complete recording of keyboard actions and wait times.

4. AnyAirlines releases a new REST API that exposes access to an RPA process. The RPA process can only handle a limited number of interactions per second before the API begins returning errors.
Which policy should AnyAirlines apply to prevent the API from being overloaded?

A) Rate Limiting - SLA
B) Client ID Enforcement
C) Spike Control
D) JSON threat protection

5. AnyAirlines wants to create a new marketing campaign that sends customers special offers every month based on their accrued loyalty points. There is an existing integration for customer data using MuleSoft's API-led three-tier strategy. Loyalty information exists in an external system that can be accessed via an HTTP endpoint provided by the system, but has no current integration. The external ID used will be email address.
The desired output is a CSV file containing customers that includes only the top 10 percent of loyalty point holders.
What is the most efficient way to meet this requirement?

A) 1. Have the MuleSoft team develop a new integration that includes a new System API to both the Customer and Loyally systems.
B) 1. Create a MuleSoft Composer flow that utilizes the current Customer integration to select all customers.
C) 1. Have the MuleSoft team develop a new integration that includes a System API to the Loyalty system and uses the existing Customer System API.
D) 1. Create a Salesforce Flow that retrieves the Contact data.

Solutions: