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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. An employee comes to your of the one day and nervously tells you he/she has knowledge of another employee who stole an item from a customer's home. He/she doesn't want to tell you who it is until you guarantee him/her anonymity. How would you handle this?

A) Tell him/her that you will do your best to ensure his/her name is kept confidential, but you can,t make any guarantees.
B) Explain that you can never guarantee anonymity and that he/she is obligated to give the name of the accused now that you have knowledge of these events.
C) Explain the importance of finding the person who stole the item and that you need his/herhelp.
D) Promise that his/her name will remain anonymous and the employee in question will never know who complained.

2. What task is performed by a leader compared to a manager?

A) Organize speakers on health topics for the open enrollment benefits meetings.
B) Design informational handouts to be distributed at the open enrollment benefits meetings.
C) Schedule and plan the open enrollment benefits meetings.
D) Motivate the team to exceed benefits enrollment goals.

3. A multinational manufacturing firm recently experienced a series of product line defects and supply chain shortages. At the request of the chief operating officer (COO), the firm hires a new VP of operations who worked for the COO at another company for many years. The VP is well known for achieving results quickly and efficiently. During a conference call with the COO and all operations managers, the new VP begins making angry remarks toward the managers because the VP believes they are not responding quickly to questions about the recent problems. When the managers speak the VP responds by criticizing them and speaking with a loud aggressive tone of voice. The COO advises the VP to focus on identifying the root cause of the problem rather than criticizing the managers. In response, the VP accuses the COO of being too lenient on the managers during a period of crisis that requires quick and deliberate action. After the meeting, the managers send a formal letter to the firm's regional HR director describing the VP's behavior and requesting an immediate response.
The regional HR director discovers that the VP's onboarding process was shortened because the firm needed the VP to oversee multiple high-visibility initiatives. What should the regional HR director do to ensure the VP understands the business impact of the company's leadership and culture standards?

A) Meet with the VP to review the alignment between the company's standards and the VP's strategic goals.
B) Send the VP a brief narrative summary of the company's leadership and culture standards.
C) Oversee the onboarding process to ensure the VP completes the remaining activities before taking any additional assignments.
D) Ask the VP to provide a detailed summary of the VP's short-term and long-term goals for improving leadership and culture.

4. In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.
Which action should the HR manager take to address the international employees' complaints about the warehouse manager?

A) Instruct the warehouse manager to attend a diversity, equity and inclusion.
B) Ask the warehouse manager if there is a business need to forbid international employees from speaking in their native language.
C) Consult with senior management about whether it is acceptable to forbid international employees from speaking in their native language in the workplace.
D) Communicate to the international employees that senior management believes there is a lack of rapport between the local and international employees

5. What types of organizations are required to maintain an affirmative action program

A) All organizations with more than 50 employees, as mandated by the Equal Employment Opportunity Commission (EEOC)
B) Federal government contractors or subcontractors, as mandated by the Ofthe of Federal Contract Compliance (OFCCP)
C) None, rather it is best practice for all organizations to remain informed of minority and female representation
D) All federal, state and local government agencies

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