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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.

A) Interactions
B) Tactics
C) Contact
D) Channel Updates
E) Automation Center

2. Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.

A) Subaccount
B) Node
C) Container
D) Directory

3. Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.

A) Increase revenue from new products
B) Ability to manage and track inbound deliveries
C) Efficient procurement of components to build subassemblies
D) Accelerate time to market
E) Reduce compliance costs and recalls

4. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) They can modify the Resolution Due On field.
B) They can escalate the case.
C) They can assign a different team to the case.
D) They can change the service level determination rules.

5. What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.

A) Java and Spring
B) Service Model Infrastructure
C) Behavior Definitions
D) Core Data Services
E) Event-Handlers

Solutions: