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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Incident Management Processes- Support workflow
  • 1. Incident lifecycle management
    • 2. Ticket handling and prioritization
      SAP BusinessObjects Platform Fundamentals- Architecture and core components
      • 1. System landscape and deployment models
        • 2. BI platform overview
          System Administration and Monitoring- Monitoring tools and practices
          • 1. User and security administration basics
            • 2. Server and service monitoring
              Incident Resolution in SAP BusinessObjects- Common issue categories
              • 1. Authentication and access issues
                • 2. Reporting and scheduling issues
                  Troubleshooting and Root Cause Analysis- Problem resolution techniques
                  • 1. Performance issue identification
                    • 2. Log analysis and diagnostics

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Which of the following are functions of SAP Solution Manager? (Choose two)

                      • A. Service Marketplace
                      • B. Solution Monitoring
                      • C. Service Desk
                      • D. Backup and Recovery
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      What can be considered a corrective action for a critical issue?

                      • A. The incident was acknowledged by its processor.
                      • B. A workaround has been provided to the customer.
                      • C. The assessment of the situation has been completed.
                      • D. The customer was contacted within the Service Level Agreement (SLA).
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      What is the definition of Initial Reaction Time (IRT)?

                      • A. The contractually agreed time for the first qualified response to customer.
                      • B. The amount of time that a customer message has been within the responsibility of SAP.
                      • C. The overall time taken to process the message.
                      • D. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      A message has been sent to the end user with an assigned note.
                      What can the end user decide to do with this message after reading the reply? (Choose two)

                      • A. Change the status of the message to Send to SAP and send it directly to SAP Support.
                      • B. Change the status of the message to Confirmed.
                      • C. Change the processor of the message and send it back to support with the status Sent to Support.
                      • D. Send the message back to support after providing feedback.
                      Reveal Solution  Discussion  0

                      Correct Answer: B,D  🗳️

                      What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

                      • A. 2 hours
                      • B. 4 hours
                      • C. 8 hours
                      • D. 1 hour
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

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