Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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Check Updated on: Sep 10, 2026
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Monitoring | - Monitoring tools and practices
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Incident Management Processes | - Support workflow
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
- A. Try to guess what the customer might want to have.
- B. Contact the customer to define the missing information.
- C. Get confirmation from the customer that your interpretation of the message is correct.
- D. Send notes to customer based on your assumptions.
Correct Answer: B,C 🗳️
Which of the following are features of the SAP Solution Manager? (Choose three)
- A. Test Information
- B. Incident Management
- C. Bid Management
- D. The entire documentation
- E. Business Case Calculation
Correct Answer: A,B,D 🗳️
What is SAP EarlyWatch Check?
- A. It is a fully automatically generated report.
- B. It is a document that customers follow to check their platform.
- C. It is a service delivered onsite.
- D. It is a service delivered remotely.
Correct Answer: D 🗳️
What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)
- A. The customer should implement the recommendation within the report.
- B. Nothing, the recommendation will be implemented automatically.
- C. Support will come on site to apply the recommendation.
- D. When notified, the partner support organization should contact the customer.
Correct Answer: A,D 🗳️
What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)
- A. One system can be a child to multiple installations.
- B. A system is identified using a system ID.
- C. A system corresponds to production, test AND development environment.
- D. A system corresponds to either production, test OR development environment.
Correct Answer: B,D 🗳️
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