ITIL 4 Specialist: Create, Deliver and Support: ITIL-4-CDS Exam
"ITIL 4 Specialist: Create, Deliver and Support", also known as ITIL-4-CDS exam, is a Peoplecert Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 89 Q&As to your ITIL-4-CDS Exam preparation. In the ITIL-4-CDS exam resources, you will cover every field and category in Peoplecert Certification Certification helping to ready you for your successful Peoplecert Certification.
- Exam Code: ITIL-4-CDS
- Exam Name: ITIL 4 Specialist: Create, Deliver and Support
- Certification Provider: Peoplecert
- Corresponding Certification: Peoplecert Certification
- Updated: Oct 09, 2026
- No. of Questions: 89 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support (CDS) |
| Exam Number: | ITIL-4-CDS |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Real Exam Qty: | 40 |
| Available Languages: | English, Multiple local languages via PeopleCert delivery platform |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert CPD / Continuous Professional Development) |
| Exam Price: | Varies by region (~USD 250–500) |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Duration: | 90 minutes |
| Recommended Training: | ITIL 4 CDS Official Training (PeopleCert) |
| Exam Registration: | PeopleCert Official Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Available via online proctored exam or authorized test center. |
| Pre Condition: | ITIL 4 Foundation certification is required prior to attempting this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Structure and Service Value System | - Service value chain integration
|
| Topic 2: Value Streams and Service Delivery | - Value stream mapping
|
| Topic 3: Team Collaboration and Shift-Left Approach | - Collaborative practices
|
| Topic 4: Service Performance and Measurement | - Continual improvement
|
| Topic 5: ITSM Practices in Create, Deliver and Support | - Change Enablement
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Exam: Three Versions, Zero Worries
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 89 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam requires 70% (28/40) to pass, and registration costs Varies by region (~USD 250–500). A failed attempt means paying the same fee again — a readiness check with the PrepAwayPDF engines before booking is the cheaper option.
The ITIL-4-CDS exam is a Peoplecert certification exam validating the Peoplecert ITIL 4 Specialist: Create, Deliver and Support syllabus shown above. It belongs to these credential paths: ITIL 4 Foundation, ITIL 4 Managing Professional. Candidates in 2026 start with PrepAwayPDF's 89 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
PrepAwayPDF issues a full refund if you take the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Peoplecert ITIL 4 Specialist: Create, Deliver and Support outline defines 5 domains. The leading three are Organizational Structure and Service Value System, Value Streams and Service Delivery, and Team Collaboration and Shift-Left Approach. The full list is in the topics section above, and PrepAwayPDF's 89 practice questions cover each one.
ITIL 4 Foundation certification is required prior to attempting this exam. Since requirements change over time, confirm the latest on the official Peoplecert exam page before scheduling.
The Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam contains 40 to complete within 90 minutes. Timed simulation in the PrepAwayPDF Desktop Test Engine teaches that rhythm before exam day does.
Peoplecert recommends these training resources for the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam:
Follow the training with steady self-testing — the 89 practice questions from PrepAwayPDF help you apply theory and fill any gaps the training leaves.
Available via online proctored exam or authorized test center. Register for the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam through these official channels:
After booking, PrepAwayPDF delivers your practice questions within 1 minute — preparation starts the same day.
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)
- A. Focus on value
- B. Keep it simple and practical
- C. Think and work holisticallyright
- D. Start where you are
- E. Collaborate and promote visibilityright
Correct Answer: C,E 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Which is an example of a divisional organizational structure?
- A. An organization which uses a grid of reporting relationships
- B. An organization which does not have a layered management structure
- C. An organization which has arranged its teams in a hierarchical authority structure
- D. An organization which has a different business unit for each of its products
Correct Answer: D 🗳️
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?
- A. Workforce and talent management practiceright
- B. Organizational change management practice
- C. Service desk practice
- D. Continual improvement practice
Correct Answer: A 🗳️
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?
- A. Customer orientation
- B. Robotic process automation
- C. Integration and data sharing
- D. ICI/CD
Correct Answer: C 🗳️
A service provider involves suppliers to resolve incidents related to third-party software.
Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve the supplier every time a similar incident occurs again. The incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?
- A. Ensure that errors in the software that caused incidents are fixed
- B. Ensure that solutions provided by the supplier are tested
- C. Ensure that solutions provided by suppliers are captured and shared in the support team
- D. Avoid transferring incidents to an external supplier as long as possible
Correct Answer: C 🗳️
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