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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Angaben sind gültige Teile des Service-Portfolios?
1. Service-Pipeline
2. Service Knowledge Management System (SKMS)
3. Servicekatalog

A) Alle oben genannten
B) 3 nur
C) nur 1 und 2
D) nur 1 und 3

2. Welches der folgenden Elemente definiert das Schutzniveau in Information Security Management?

A) Das Geschäft
B) Der ISO27001-Standard
C) Der Service Level Manager
D) Der IT-Manager

3. Access Management ist eng mit welchen anderen Prozessen verbunden?

A) Nur Verfügbarkeitsverwaltung
B) Informationssicherheitsmanagement und 3rd Line Support
C) Informationssicherheitsverwaltung und Verfügbarkeitsverwaltung
D) Nur Informationssicherheitsverwaltung

4. Was ist die Definition eines Alarms?

A) Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
B) Ein Vorfallstyp
C) Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat
D) Eine Fehlermeldung an den Benutzer einer Anwendung

5. Welche der folgenden Ziele verfolgt das Lieferantenmanagement?
1. Verhandlung und Vereinbarung von Verträgen
2. Aktualisierung der Lieferanten- und Vertragsdatenbank
3. Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4. Verwaltung der Beziehungen zu internen Lieferanten

A) nur 2, 3 und 4
B) nur 1, 2 und 3
C) Keine der oben genannten
D) nur 1, 3 und 4

Solutions: