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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What is the purpose of an SLA in Knowledge base?

A) to rank customers based on the number of answers posted in a forum based on the service level
B) to group and refine related answers based on the product and the service level
C) to give permission to users to add questions in a forum based on the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level

2. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) Restricted Filter
B) StandardFilter
C) Runtime Selectable filter
D) Docked filter
E) Fixed filter

3. What arethe standard status types for answers?

A) Published, Proposed
B) Public, Proposed
C) Private, Public
D) Private, Published, Proposed, Review

4. Which action can be performed on published reports?

A) enable drill-down links for report levels
B) add page breaks
C) modify report permissions
D) activate run-time selectable filters

5. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can contain variables.
B) Answer articles can be copied.
C) Answer articles can be archived but not deleted.
D) Answer articles cannot be printed.
E) Multiple answers cannot be updated simultaneously.

Solutions: