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Nortel 920-344 Exam Syllabus Topics:

SectionObjectives
Installation and Configuration Considerations- Basic network and telephony configuration concepts
- Hardware deployment scenarios
Maintenance and Troubleshooting Overview- Common system issues and resolution strategies
- System monitoring and diagnostics tools
System Design and Sales Engineering- Solution sizing and platform selection
- Customer requirement analysis
- Competitive positioning of BCM solutions
BCM Product Overview- BCM50 Rls.3.0 architecture and components
- BCM200/400 Rls.4.0 architecture and scalability
- System positioning and use cases
Telephony and Unified Communications Features- PSTN integration and trunking options
- Voicemail, auto-attendant, and call routing
- VoIP capabilities and protocols

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