NNCSS-Symposium Express Call Center 4.2: 920-130 Exam
"NNCSS-Symposium Express Call Center 4.2", also known as 920-130 exam, is a Nortel Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 57 Q&As to your 920-130 Exam preparation. In the 920-130 exam resources, you will cover every field and category in NCSS Certification helping to ready you for your successful Nortel Certification.
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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Routing & Management | 25% | - Skill-based routing - Vector commands and scripting - Agent configuration and login - Vector Directory Numbers (VDNs) |
| Topic 2: Installation & Configuration | 25% | - Integration with Meridian 1/CS1000 - Server installation and setup - Database configuration - License management |
| Topic 3: Maintenance & Troubleshooting | 15% | - System logs and alarms - Performance tuning - Common issues and resolution - Upgrades and patches |
| Topic 4: System Overview & Architecture | 20% | - Hardware and software requirements - Symposium Express Call Center 4.2 components - System architecture and server roles |
| Topic 5: Administration & Reporting | 15% | - Backup and restore procedures - Real-time monitoring - Historical reporting and statistics - System administration tools |
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