Exam Name: CRM 3.0 Customization
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Instant Download Microsoft : MB2-422
Check Updated on: Sep 14, 2026
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Microsoft MB2-422 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Solutions and Deployment | 8% | - Apply customization best practices - Create, export, and import customizations |
| Topic 2: Configure Relationships and Lookups | 25% | - Set relationship cascading rules - Create and configure lookup fields - Implement 1:N, N:1, and N:N relationships |
| Topic 3: Customize Forms, Views, and Navigation | 25% | - Design and modify main, quick create, and mobile forms - Create, filter, and sort system and personal views - Edit site map and navigation pane |
| Topic 4: Implement Business Rules and Workflows | 12% | - Configure basic workflow rules and automation - Set field requirements, visibility, and default values |
| Topic 5: Customize Entities and Attributes | 30% | - Define attribute types, properties, and requirements - Create and modify system/custom entities - Manage entity ownership and security scope |
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