Exam Code: MB-210
Exam Name: Microsoft Dynamics 365 Sales Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamic 365
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Reference: https://www.microsoft.com/en-us/learning/exam-mb-210.aspx

Exam MB-210: Microsoft Dynamics 365 Sales

Candidates for this exam are Microsoft Dynamics 365 functional consultants with sales expertise. Candidates are responsible for implementing solutions that support a sales life cycle so that it can run efficiently and effectively to meet revenue targets, business strategies, and company objectives.

Candidates are responsible for configuring and expanding the core functionality of leads, contacts, accounts, opportunities, and supporting entities to map to the sales processes in place at the organization. They identify opportunities to use Power Apps to develop unified experiences for all devices, Power Automate for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the “lead to cash” journey.

Candidates must have strong business knowledge and should have first-person experience in one or more sales roles.

Part of the requirements for: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

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  • Essentials of Microsoft Dynamics 365 for Sales (CRM): Top 100 Real-Life Project Scenarios and Tips: Extracted from Latest Projects by Zenibica Publications.
  • Deploying Microsoft Dynamics 365 Sales and Service: Comprehensive Guide for Success by Owen Scott.
  • Pass MB-210 Certification Exam (Microsoft Dynamics 365 Sales) on Your First Try by Abhay Sharma.
  • Exam MB-200 & MB-210 Test Prep Questions, authored by GerArevalo.

All these above-mentioned options have managed to explain the exam topics in the best possible manner and prepare the aspirant for D-day.

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Microsoft MB-210 Exam Syllabus Topics:

SectionWeightObjectives
Configure additional tools and services20-25%- Configure analytics and insights
  • 1. Manage forecasting and reporting
  • 2. Use AI-driven recommendations
  • 3. Configure sales insights
- Configure integration and automation
  • 1. Integrate with Microsoft 365
  • 2. Manage email and Teams integration
  • 3. Configure Power Automate flows
- Configure connected applications
  • 1. Manage LinkedIn Sales Navigator integration
  • 2. Manage relationship analytics
  • 3. Configure third-party integrations
Manage core sales entities45-50%- Manage accounts and contacts
  • 1. Manage relationships and activities
  • 2. Configure account hierarchies
  • 3. Create and maintain customer records
- Manage leads and opportunities
  • 1. Create and qualify leads
  • 2. Track stakeholder relationships
  • 3. Manage opportunity lifecycle
- Manage quotes, orders, and invoices
  • 1. Convert quotes to orders
  • 2. Manage invoicing processes
  • 3. Create and revise quotes
Configure Dynamics 365 Sales settings25-30%- Configure product catalog
  • 1. Manage price lists and discount lists
  • 2. Create and manage products
  • 3. Configure product families and bundles
- Configure sales processes
  • 1. Configure sales sequences
  • 2. Configure forecasting settings
  • 3. Configure business process flows
- Configure sales settings
  • 1. Manage sales accelerator settings
  • 2. Configure currencies and business units
  • 3. Configure fiscal years and territories

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