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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist die Definition von „Service Management“?

A) Eine formale Beschreibung eines oder mehrerer Dienste, die auf die Bedürfnisse einer bestimmten Verbrauchergruppe zugeschnitten sind.
B) Ein Ergebnis für einen Stakeholder, das durch einen oder mehrere Outputs ermöglicht wird
C) Verbinden Sie die Aktivitäten eines Dienstanbieters und eines Dienstkonsumenten, um eine kontinuierliche gemeinsame Wertschöpfung sicherzustellen.
D) Eine Reihe spezialisierter organisatorischer Fähigkeiten, um den Kunden einen Mehrwert in Form von Dienstleistungen zu bieten.

2. Welche Wertschöpfungskettenaktivität befasst sich mit der Verfügbarkeit von Servicekomponenten?

A) Plan
B) Erhalten/Erstellen
C) Design und Übergang
D) Liefern und unterstützen

3. Welche Art von Änderung wird häufig zum Beheben von Vorfällen oder zum Implementieren von Sicherheitspatches verwendet?

A) Modell ändern
B) Normale Änderung
C) Notfalländerung
D) Standardänderung

4. Was ist der Zweck der Praxis des „Beziehungsmanagements“?

A) Die Verbindungen zwischen der Organisation und ihren Stakeholdern herstellen und pflegen
B) Zur Unterstützung der vereinbarten Qualität eines Dienstes, der alle vereinbarten, vom Benutzer initiierten Serviceanfragen bearbeitet
C) Klare geschäftsbasierte Ziele für die Serviceleistung festlegen
D) Um die Praktiken und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen

5. Welches Leitprinzip berücksichtigt, welche Teile eines bestehenden Prozesses beibehalten werden sollten, indem ermittelt wird, wie sie zur Wertschöpfung beitragen?

A) Zusammenarbeiten und Sichtbarkeit fördern
B) Ganzheitlich denken und arbeiten
C) Iterativer Fortschritt mit Feedback
D) Halten Sie es einfach und praktisch

Solutions: