Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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Instant Download IBM : C9020-971
Check Updated on: Sep 11, 2026
No. of Questions: 55 Questions & Answers with Exam Engine
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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Network Connectivity and SAN Configuration - Software Setup and Initialization - Hardware Installation - System Planning and Requirements |
| Topic 2: Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| Topic 3: Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
| Topic 4: IBM Storage Product Overview | 20% | - FlashSystem Family - DS8000 Series - IBM Spectrum Storage Suite - XIV Storage System - Storwize / SAN Volume Controller |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Performance Issues - Diagnostic Tools and Utilities - Connectivity and Path Failures |
IBM Enterprise Storage Technical Support Sample Questions:
A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
- A. ProtecTIER TS7650G
- B. XIV
- C. DS8870
- D. SONAS
Correct Answer: B 🗳️
How is RTO defined?
- A. The time it takes to complete the nighty backup process.
- B. The time it takes to restore the backup tapes at a remote site.
- C. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
- D. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Which drive type in the DS8870 should be selected for data that has been identified as inactive?
- A. Flash
- B. Nearline SAS
- C. Enterprise SAS
- D. DRAM
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Which feature of the XIV system is a technical advantage over competitive storage arrays?
- A. Encryption at any time
- B. Software bundled with IBM Spectrum Control
- C. SSD adaptive read caching
- D. Deduplication
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
- A. Svcmon with daily data collection
- B. IBM Spectrum Control
- C. Native IBM Spectrum Virtualize performance tool(s)
- D. Excel macros linked to storage API
Correct Answer: C 🗳️
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