HCSP-Presales-Service(AICC) V1.0: H21-287_V1.0 Exam
"HCSP-Presales-Service(AICC) V1.0", also known as H21-287_V1.0 exam, is a Huawei Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 132 Q&As to your H21-287_V1.0 Exam preparation. In the H21-287_V1.0 exam resources, you will cover every field and category in Huawei-certification Certification helping to ready you for your successful Huawei Certification.
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Certification Provider: Huawei
- Corresponding Certification: Huawei-certification
- Updated: Aug 22, 2026
- No. of Questions: 132 Questions & Answers with Testing Engine
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Design | 25% | - Security and compliance considerations - Requirement analysis and solution planning - High availability and disaster recovery design - Capacity planning and network design |
| AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications |
| Presales Capability and Case Analysis | 25% | - Common questions and solutions - Competitive analysis and differentiation - Solution proposal and quotation preparation - Typical project cases and best practices |
| AICC Solution Overview | 20% | - Architecture and components of AICC solution - Basic concepts and positioning of AICC - Typical application scenarios and value |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)
A) 5 Erlangs
B) 20 Erlangs
C) 1200 Erlangs
D) 10 Erlangs
2. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
A) Using the CRM's public REST API with inbound POST requests to the AICC application server.
B) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
C) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
D) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
3. A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
A) Use the IVR's speech recognition engine to transcribe the call live.
B) Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
C) Rely on the agent to manually request suggestions by clicking a button.
D) Send the audio recording to the cloud AI service after the call ends.
4. Which SIP response code indicates that the called party is busy?
A) 180 Ringing
B) 503 Service Unavailable
C) 200 OK
D) 486 Busy Here
5. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?
A) Voicemail
B) Call Transfer
C) IVR Self-Service
D) Omni-channel Continuity
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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