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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statements are true about HP Services for Business Customers? (Select two.)

A) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
B) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
C) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
D) The Data Protection service can be configured in accordance with the customer's regulatory requirements

2. What is an effect of adding services to hardware deals?

A) increases complexity of the offer
B) services selling has little effect on hardware deals
C) decreases profit
D) easier repeat sales

3. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
C) Partners start accumulating rebates with their first services sale.
D) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.

4. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners receive extra rebates on all HP equipment sold.
B) Partners receive a percentage of the rebate payment on their sales.
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners can minimize costs with labor refunds for the services delivered on behalf of HP

5. Which statement is true about selling services?

A) The Global Services market is not growing.
B) Consumers represent more than 85% of the total growth through 2014.
C) Usage and Care services are less profitable than selling the hardware alone.
D) Consumers do not want to buy services because they are only interested in hardware.

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