Exam Name: HP Service Manager Software Design and Tailoring v7
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification
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Check Updated on: Sep 19, 2026
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Years of concentrated work by experts and professors went into the HP0-M86 collection at PrepAwayPDF. The result: 100 practice questions with verified answers, three study formats, and a refund policy written in plain language.
HP HP0-M86 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | HP Service Manager Software Design and Tailoring v7 |
| Exam Number: | HP0-M86 |
| Related Certifications: | HP ExpertONE Certification HP Service Manager v7 Implementation |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 100 |
| Exam Format: | Performance-Based, Multiple Choice, Virtual Lab Access |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Passing Score: | 75% |
| Exam Price: | Not officially published, typically $150–$250 USD |
| Recommended Training: | HP Service Manager v7 Design and Tailoring Training |
| Exam Registration: | HP ExpertONE / OpenText Learning Prometric Test Centers |
| Exam Way: | Proctored exam at authorized testing centers, includes access to a live SM7 virtual lab environment |
| Pre Condition: | Recommended: 1+ year hands-on experience with HP Service Manager 7.x; no mandatory prerequisite exam |
| Official Syllabus URL: | https://community.opentext.com/t5/Resource-Library/HP0-M86-Exam-Preparation-Guide/td-p/356751 |
HP HP0-M86 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Database & Integration | 20% | - Data model and schema design - Integration methods and web services - RDBMS implementation and configuration |
| Topic 2: Troubleshooting & Performance | 20% | - Common issues and resolution - Performance tuning and optimization - Log analysis and debugging techniques |
| Topic 3: Design & Tailoring | 25% | - Security, profiles and access control - JavaScript and script library usage - Tailoring tools and RAD application - Form, view and workflow customization |
| Topic 4: Deployment & Installation | 20% | - Upgrade and migration procedures - Solution requirements and sizing - Installation, setup and configuration |
| Topic 5: SM7 Technologies & Methodologies | 15% | - Supported ITIL processes and functions - Feature comparison with legacy products - Architecture and core components |
HP0-M86 Exam: Answers Before You Buy
Registration for the HP Service Manager Software Design and Tailoring v7 exam costs Not officially published, typically $150–$250 USD, and passing requires 75%. Retakes cost the full fee again, so gauge your readiness with the PrepAwayPDF practice engines before booking your seat.
The written refund policy applies. Take the HP Service Manager Software Design and Tailoring v7 exam within 60 days of purchase, and if you do not pass, PrepAwayPDF refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Proctored exam at authorized testing centers, includes access to a live SM7 virtual lab environment Registration for the HP Service Manager Software Design and Tailoring v7 exam is handled through these official channels:
After booking, your PrepAwayPDF practice questions arrive by email within 1 minute — preparation can begin the same day.
The HP0-M86 exam is a HP certification exam validating the skills in the HP Service Manager Software Design and Tailoring v7 syllabus shown above. It counts toward these credential paths: HP ExpertONE Certification, HP Service Manager v7 Implementation. Candidates at many career stages take it in 2026 to demonstrate verified capability. PrepAwayPDF prepares you with 100 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Everything, in one purchase: 100 practice questions for the HP Service Manager Software Design and Tailoring v7 exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates from a team that keeps innovating on the material, a 50% renewal discount afterward, unlimited installations, and considerate pre-sale and after-sale service.
The HP Service Manager Software Design and Tailoring v7 exam contains 100 with 180 minutes to complete them. Practicing under the same time constraint with the PrepAwayPDF Desktop Test Engine makes exam-day pacing feel rehearsed.
Recommended: 1+ year hands-on experience with HP Service Manager 7.x; no mandatory prerequisite exam Since policies evolve, confirm the current requirements on the official HP exam page before you schedule.
HP recommends the following training for the HP Service Manager Software Design and Tailoring v7 exam:
Supplement the training with the 100 practice questions from PrepAwayPDF — self-testing reveals what training alone cannot.
The official HP Service Manager Software Design and Tailoring v7 outline defines 5 domains, the three largest being SM7 Technologies & Methodologies (15%), Database & Integration (20%), and Troubleshooting & Performance (20%). The complete list is in the topics section above, and PrepAwayPDF's 100 practice questions address every domain.
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