How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring ACD
• Introduction to ACD Tools
• Using Response Management Libraries
• Basics of Interaction Supervisor
• Overview of Interaction Center Business Manager
• Managed IP Phone Network Provisioning
• Managing Licenses
• Managed IP Phone Configuration and Templates
• Status Messages, Account Codes, and Wrap-up Codes
• Overview of Client Templates
• Basics of Interaction Reporter
• Security and Compliance Enhancements
• Workgroups ACD Skills
• Configuring Client Button and Queue Columns
• Configuring Stations
• Identify the components of the Interaction Administrator interface
• Understand the configuration options available for ACD/Skills-Based routing
• Introduction to PureConnect Application Suite
• Identify key configuration elements at the Default User, Role, Workgroup, and User level

Configuring Call Flows

• Standard Inbound Operations
• Publish, import, and export a new Interaction Attendant configuration
• Email Profiles
• Overview of Interaction Attendant user interface
• Schedule Configuration
• Email Operations
• Queue Operations
• Overview of Default Schedule
• Create and configure operations that comprise an Interaction Attendant menu
• Email Schedules
• Structure of a Node
• Recognize and use the files and storage structure used by the Interaction Attendant
• Default Auto Attendant set of menus and operations
• Overview of Custom Profiles
• Overview of Default Profile
• Manage Voice Prompts

Interaction Center Certified Engineer (ICCE) Bootcamp

• Dial Plan
• DID/DNIS Routing
• License Management and Allocation
• Site Information
• Configure Line Groups
• SIP Line Configuration
• Interaction Center Architecture
• New License Generation
• Directory Server
• Understanding Lines and Groups
• Gateways Overview
• SIP Station Configuration
• IC Survey File
• Configure SIP addresses
• SIP Proxy
• WireShark Analyzer
• Log Retrieval Assistant
• Codecs
• Database Server
• Post Installation Configuration
• Configuring IC Switchover Process
• Configure Interaction Media Server
• Interaction Subsystems
• Licensing Users and Stations
• Interaction Center Platform Overview
• Using Interactive Update Client
• DHCP
• Installing IC and Interaction Media Server
• Log Viewer
• Interaction Center Security Methods
• DNS Server
• Interactive Update Provider Overview
• IC Licensing Overview
• TroubleShooting
• Configure Regionalization
• IC System Manager
• Reporting Tables
• Running Setup Assistant

Genesys GE0-601 Exam Syllabus Topics: