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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) GPE tracking snippet (JavaScript)
B) Predictive Router Agent
C) SIP trunk
D) WebRTC gateway

2. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Documents
B) Performance
C) Admin
D) Directory

3. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Web messaging
B) Agent-initiated callbacks
C) Instagram DM
D) Agentless email notifications

4. What type of metrics can be viewed in an Action Map Report?
Response:

A) Bot-to-agent transfer count
B) Offer impressions, acceptances, and conversion rate
C) Agent logins and shift adherence
D) Call duration and hold time

5. What is the purpose of visitor attributes in GPE?
Response:

A) Describe and group visitor behavior
B) Control voicemail storage
C) Identify CRM integration errors
D) Store wrap-up codes

Solutions: