Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版): GCP-GC-ADM Exam
"Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)", also known as GCP-GC-ADM exam, is a Genesys Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 62 Q&As to your GCP-GC-ADM Exam preparation. In the GCP-GC-ADM exam resources, you will cover every field and category in Genesys Certified Professional Certification helping to ready you for your successful Genesys Certification.
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Certifications In Configuration Management
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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Data actions and integrations - Inbound/outbound call flows |
| Topic 2: Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Dashboards and real-time monitoring - Standard and custom reports |
| Topic 3: Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - Wrap-up codes and after-call work - ACD processing and flow design |
| Topic 4: Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Outbound dialing modes - Campaign and contact list setup |
| Topic 5: Genesys Cloud Platform Overview & Architecture | 20% | - Security and compliance fundamentals - Contact center licensing models - Platform components and services |
| Topic 6: User, Roles, and Permissions Management | 15% | - Role-based access control - Organizations, divisions, and sites - Agent and supervisor configuration |
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