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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. __________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

A) Custom attributes
B) Visitor journey attributes
C) Visitor attributes
D) Campaign attributes

2. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Agent Schedule Adherence Report
B) Skill-Based Routing Audit Log
C) Queue Comparison Report
D) Contact List Summary Report

3. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) False
B) True

4. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A) 60
B) 90
C) 120
D) 30

5. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) False
B) True

Solutions: