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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the 'continual improvement model' is CORRECT?

A) The flow of the model helps organizations to link improvements to its goals
B) Organizations should work through the steps of the model in the sequence in which they are presented
C) The model is applicable to only certain parts of the service value system
D) Organizations should use an additional model or method to link improvements to customer value

2. Which dimension includes activities and workflows?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

3. Which is an example of a problem control activity?

A) Reviewing incident records to identify trends
B) Documenting the steps in a workaround
C) Implementing a technical fix to resolve an issue
D) Re-assessing a known error to understand the ongoing impact

4. Which statement about value streams is CORRECT?

A) Each value stream must include all 34 ITIL practices
B) Each value stream must include suppliers or partners
C) Each value stream must be designed for a specific scenario
D) Each value stream must include all six value chain activities

5. Which is an external input to the service value chain?

A) The 'improve' value chain activity
B) An overall plan
C) Customer requirements
D) Feedback loops

Solutions: