Implementing and Supporting Cisco Unified Contact Center Enterprise: 600-460 Exam


"Implementing and Supporting Cisco Unified Contact Center Enterprise", also known as 600-460 exam, is a Cisco Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 70 Q&As to your 600-460 Exam preparation. In the 600-460 exam resources, you will cover every field and category in Proctored Exams for Validating Knowledge Certification helping to ready you for your successful Cisco Certification.

  • Exam Code: 600-460
  • Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise
  • Total Questions: 70

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The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam is known for tricky wording and broad coverage. Working through 70 practice questions at PrepAwayPDF exposes your weak spots before they can cost you on exam day.

Cisco 600-460 Exam Overview:

Certification Vendor:Cisco
Exam Name:Implementing and Supporting Cisco Unified Contact Center Enterprise
Exam Number:600-460 UCCEIS
Exam Duration:75-90
Exam Format:Simulation, Drag and Drop, Multiple Choice Multiple Answer, Multiple Choice Single Answer
Certificate Validity Period:3 years
Real Exam Qty:60-70
Available Languages:English
Related Certifications:CCIE Collaboration
CCNP Collaboration
Cisco Contact Center Enterprise Track
Exam Price:$300 USD
Passing Score:Variable (typically 70-80%, not publicly disclosed exact value)
Recommended Training:Implementing Cisco Contact Center Enterprise (CCEI)
Administering Cisco Unified Contact Center Enterprise
Exam Registration:Cisco Exam Registration
Pearson VUE Scheduling
Sample Questions: DOWNLOAD DEMO
Exam Way:In-person at Pearson VUE authorized testing centers; online proctoring not available
Pre Condition:No formal prerequisites; recommended 1-2 years of hands-on experience with Cisco Unified Communications and UCCE/PCCE environments
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

Cisco 600-460 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Troubleshooting15%- System monitoring and health checks
- Common service issues resolution
- Log analysis and debugging
- Backup and recovery procedures
Topic 2: Installation and Deployment25%- Pre-installation planning and verification
- ICM/Call Router and Logger installation
- CVP and VVB integration
- Cisco Finesse and CUIC deployment
- Peripheral Gateway setup
Topic 3: Configuration and Administration25%- ICM configuration tools usage
- Agent and team setup
- Dial plan and routing configuration
- Reporting and LiveData configuration
- Finesse desktop customization
Topic 4: Call Routing and Scripting15%- Variables and formulas
- Routing logic and selection rules
- Script testing and validation
- Script Editor fundamentals
Topic 5: Architecture and Overview20%- Core components and their functions
- Network and protocol requirements
- UCCE/PCCE solution architecture
- Deployment models and sizing

Common Questions About the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Exam

The Cisco 600-460 exam, officially titled Implementing and Supporting Cisco Unified Contact Center Enterprise, is the required test for earning the Cisco Unified Contact Center Enterprise Specialist certification, a credential at the Specialist level. Passing it validates the skills Cisco expects from certified professionals, and it can also support progress toward related credentials such as Cisco Contact Center Enterprise Track, CCNP Collaboration, CCIE Collaboration.

The 600-460 exam includes 60-70 questions, and you have 75-90 to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the PrepAwayPDF test engine are the easiest way to build that rhythm before it counts.

You need Variable (typically 70-80%, not publicly disclosed exact value) to pass the 600-460 exam, and the official registration fee is $300 USD. Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the PrepAwayPDF practice test until your scores sit comfortably above the passing requirement before you schedule the exam.

Cisco asks candidates to meet the following requirement before registering: No formal prerequisites; recommended 1-2 years of hands-on experience with Cisco Unified Communications and UCCE/PCCE environments. Exam policies do change, so confirm the latest details on the official exam page at https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html before you book.

You can book your seat through the official registration channels below:

The 600-460 exam is delivered in the following format: In-person at Pearson VUE authorized testing centers; online proctoring not available.

Cisco recommends the following official training for this exam:

A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 70 practice questions from PrepAwayPDF show you how the same knowledge appears in exam-style items.

Yes. PrepAwayPDF offers a free PDF demo of the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.

Every PrepAwayPDF order is covered by a 100% Money Back Guarantee. If you take the corresponding 600-460 exam within 60 days of purchase and do not pass, send a scan of your exam enrollment slip together with your official Score Report PDF within two days of the exam date, and your claim will be processed within seven days. The candidate name must match the payer name, and the guarantee does not apply if you take the exam within three days of purchase, if you downloaded the product but never took the exam, or to free materials and expired orders. If you would rather have fresh material than a refund, you can exchange your purchase for two additional exam products of equal value at no cost and keep the update service on your original product. Delivery itself is instant: your download is available right after payment and a copy is emailed to you within one minute — if nothing arrives within two hours, contact our support team. You may install the software on as many computers as you need.

The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam is organized into 5 major domains. Some of the key domains include:

  • Architecture and Overview, accounting for 20% of the exam
  • Maintenance and Troubleshooting, accounting for 15% of the exam
  • Configuration and Administration, accounting for 25% of the exam

Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Sample Questions:

Which tool is available to expand the size of Cisco Unified ICM databases?

  • A. DBExpand
  • B. ICMDBA
  • C. database sizing utility
  • D. Microsoft SQL Studio
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

  • A. agent device, network VRU, ringtone, error
  • B. ICM dialed number plan, network VRU, ringtone, error
  • C. ICM dialed number, network VRU, ring back, error
  • D. agent device, CUCM VRU, ringtone, survivability
  • E. agent device, network VRU, ringtone, survivability
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

  • A. Send to originator is not enabled.
  • B. No network VRU is configured for the routing client.
  • C. Primary VRU peripheral gateway is out of service.
  • D. Incorrect media file name.
  • E. VRU PIM just got out of service.
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

  • A. -g
  • B. -a
  • C. -aa
  • D. -ag
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

  • A. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
  • B. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
  • C. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
  • D. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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