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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco

This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.

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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 by Cisco

It is a 5-day instructor-led course that is for the engineers or customers who want to get involved with support of the UCCE solution deployed in the CVP environment. Moreover, it covers the requirements, tools, and resources need to perform the changes, moves, and routines add to the inbound and outbound environment. So, the candidates who are interested in doing the level 1-2 support of the solution should do this training program for preparing for Cisco 500-450 exam that includes the following topics:

• Creating and testing a basic ICM script using microapps
• Identifying the basic components and operations of the Unified CCE solution
• Performing the ICM configuration tasks mandatory to support basic agent functionality
• Classifying the basic operations and components of the Unified CCE solution
• Identifying how to deploy the CVP VXML component in the UCCE solution
• Generating basic reports utilizing Cisco Unified IC
• Configuring and scripting a basic UCCE CVP deployment

This course covers the 7 modules that will aid you in preparing well for the actual exam. On the official webpage of this Cisco course, you can deeply get information about each topic, possible delivery formats, and its schedule.

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What Are The Topics Covered In The Exam?

The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:

• Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
• Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
• Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
• Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
• Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
• Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).

What Is The Cisco 500-450 Exam?

As stated above, this exam is also called Implementing and Supporting Cisco Unified Contact Center Enterprise. You will come across 65-75 questions in the test that you have to attempt within 75 minutes. Like other Cisco exams, the questions are in the form of multiple-choice, drag and drop and fill in the blank. It's worth remarking that to register for the exam, you have to pay $300. However, this price varies from one country to another and you can check it on the Cisco website. The exam is conducted by Pearson VUE, and you can take it online or at the nearest test center.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

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