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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls

Question 2

What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A. 1800 requests per minute
B. 30 requests per second
C. 300 requests per second
D. 300 requests per minute
E. 1000 requests per minute

Question 3

Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A. Assign skills in flow
B. Assign skills to the queue
C. Allocated to Channels
D. Assigned to Capacity-based Teams
E. Allotted on Desktop Profile

Question 4

Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
D. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.

Question 5

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A. Automatic Number Identification in Flow Designer
B. Enable Outdial on a desktop profile.
C. Assign a wrap-up reason to the outdial queue.
D. Add the agent to the outbound team.
E. default outdial Automatic Number Identification at the tenant level

Solutions: