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The KPI Institute Certified KPI Professional Sample Questions:

1. Which start target would you propose for "Fatalities (#)", tracked at organizational level?

A) 3
B) 5
C) 0
D) This is not a KPI

2. Which of the following are effectiveness KPIs?

A) Time to process request per agent (# / time)
B) All the answers
C) Transportation capacity utilization (%)
D) Employee engagement index (# / %)

3. Which of the following statements is not a component of a performance management system?

A) Scorecard
B) Organizational chart
C) Dashboard
D) KPI documentation form

4. For "Budget variance (%)", the trend is good when:

A) Decreasing
B) Increasing
C) Within range
D) This is not a KPI

5. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To monitor the advances made in maturing process management as a capability
B) To monitor process implementation
C) To measure processes
D) To evaluate processes

Solutions: