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BICSI Registered Communications Distribution Designer - RCDD v15 Sample Questions:

1. A small regional utility closes a customer rewards program and transitions it to operations. The executive sponsor and program manager are concerned about the impact on benefits realization. The program manager assures the executive sponsor that any corrective actions will be included in the next phase.
What should the program manager do to ensure a successful transition?

A) Ask the program's business analyst to collect all project information and create a report
B) Obtain all project managers' contact information, and then have them reassigned back to their functional managers
C) Ask each project manager to consolidate and file all program documentation in the corporate archives
D) Ensure that all program documents, including lessons learned are archived in the knowledge repository

2. A program is completed and the expected benefits are realized Before executing the transition and closing of the program, what should the program manager do?

A) Create a final program report.
B) Archive documents and lessons learned
C) Perform administrative and program management information system (PMIS) closure activities.
D) Obtain approval from the program governance board to initiate program closure activities

3. The program manager wants to ensure that a program contributes to shareholder value. The program manager should verify alignment with which of the following?

A) Organizational structures and policies
B) Organizational strategic objectives
C) Program governance plan
D) Program charter

4. Company A recently signed a contract with a strategic business partner, Company B, to jointly roll out a new technology Company B is excited about the joint marketing opportunity Company A's component Quality Assurance team has expressed concerns to you the program manager, Ural the product is being rolled out prematurely and has identified potential issues with backend support systems. QA, however, assures you that a manual work around is possible, but not ideal Company B requests an enhancement to the new product. In a meeting with Company B, you determine that additional funding will be required and resources allocated and scheduled
What is your MOST appropriate next step?

A) Secure funding from another project that was cancelled
B) Use an integrated change control process
C) Advise Company B that funding and resources are not available
D) Use the available management reserve

5. A program is near completion and the benefits will be delivered shortly. The program manager prepares to initiate program closeout activities to release the program resources.
Before initiating closeout and releasing the resources, what should the program manager do?

A) Prepare performance evaluations for all project personnel
B) Prepare performance evaluations for all program personnel
C) Review the benefits management plan with the program sponsor
D) Obtain approval from the sponsor to close the program

Solutions: