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BBPSD Customer Service Sample Questions:

1. A common barrier to communication is the:

A) People coming into the wrong shop.
B) The way some people behave.
C) Attitude of some customers.
D) Attitudes and assumptions that we make about people.

2. Prioritising tasks means:

A) Telling which customer is going to be served next.
B) Deciding which tasks need to be done immediately and which can wait.
C) Spending longer on the first task that you have to do in the day.
D) Using your best marketing material.

3. An undifferentiated targeting strategy is used when a product or service has:

A) No price difference attached to it.
B) Not been differentiated in the market place.
C) More than one customer segment.
D) Been selected been specially developed for a particular market segment.

4. A person who is always keen to tell you what they have done and the difficulties they have had to overcome is known in customer service as a:

A) Recognition seeker.
B) Time waster.
C) Time watcher.
D) Chronic complainer.

5. For organisations to improve their customer service they need to:

A) Gather information when they first meet a customer.
B) Gather information from regular customers.
C) All of the above.
D) Gather information when a customer may not return.

Solutions: