Exam Name: Salesforce Certified B2C Solution Architect
Certification Provider: Salesforce
Corresponding Certification: Salesforce Architect
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- Total Questions: 154
- Updated on: Oct 09, 2026
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- Total Questions: 154
- Updated on: Oct 09, 2026
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- Total Questions: 154
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Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | Arch-302 |
| Available Languages: | English |
| Passing Score: | 63% |
| Exam Duration: | 120 minutes |
| Exam Format: | Scenario-based, Multiple-select, Multiple-choice |
| Real Exam Qty: | 60–65 |
| Exam Price: | USD 400 (retake: USD 200) |
| Related Certifications: | Salesforce Certified Integration Architect Salesforce Certified Platform App Builder Salesforce Certified Data Architect |
| Certificate Validity Period: | 2 years |
| Recommended Training: | B2C Solution Architect Cert Prep Salesforce Trailhead Learning Path |
| Exam Registration: | Salesforce Certification Registration Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE / Kryterion testing centers |
| Pre Condition: | Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirements gathering - Validate architecture, systems of record, and risks - Define success criteria and implementation roadmap |
| Topic 2: Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Design multi-cloud solution architecture - Address security, compliance, and data residency requirements |
| Topic 3: Functional Capabilities and Business Value | 7% | - Recommend suitable Salesforce products for business processes - Map customer journeys to B2C solutions - Evaluate product features and business outcomes |
| Topic 4: Data Models and Management | 25% | - Manage data quality, migration, and lifecycle - Define data models and relationships across systems - Plan data integration, synchronization, and governance |
| Topic 5: Integration Strategy | 23% | - Select integration patterns and APIs - Evaluate tools, middleware, and custom development needs - Design secure, scalable, and high-performance integrations |
Salesforce Arch-302 Exam — Your Questions, Answered
The Arch-302 exam, officially titled Salesforce Certified B2C Solution Architect, is the Salesforce exam you pass to earn the Salesforce Certified B2C Solution Architect certification, a credential at the Architect / Expert level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Salesforce Certified Platform App Builder, Salesforce Certified Integration Architect, Salesforce Certified Data Architect.
The Arch-302 exam includes 60–65 questions and gives you 120 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the PrepAwayPDF desktop or online test engine is the most reliable way to build that rhythm before exam day.
The passing score for the Arch-302 exam is 63%, and the official registration fee is USD 400 (retake: USD 200). Keep in mind that a failed attempt means paying USD 400 (retake: USD 200) again in full to retake it, so book your slot only when your scores on PrepAwayPDF practice tests sit consistently above the passing line.
Salesforce lists the following prerequisites or eligibility notes for the Arch-302 exam: Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience. Requirements can change over time, so confirm the details on the official exam page at Salesforce's official site before you register.
You can register for the Arch-302 exam through the official channels below:
The exam is delivered in the following format: Online proctored or onsite at Pearson VUE / Kryterion testing centers. Choose a date that leaves you enough time to work through the full 154-question practice set first.
Salesforce recommends the following training resources for Arch-302 candidates:
Official courses build the theory, and the 154 practice questions from PrepAwayPDF help you turn that theory into exam-ready speed and accuracy.
Yes. PrepAwayPDF offers a free PDF demo of the Arch-302 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding Arch-302 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
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The Arch-302 exam blueprint is divided into 5 domains, starting with Architecture Design (18%); Functional Capabilities and Business Value (7%); Discovery and Customer Success (27%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Salesforce Certified B2C Solution Architect Sample Questions:
A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?
- A. Use a single Marketing cloud tenant and map business units to each realm
- B. Use a separate Marketing Cloud tenant for each site
- C. Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm
- D. Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
Correct Answer: C 🗳️
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A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers
- A. Use Service Cloud as system of record for customer data and consent preferences across all channels.
- B. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
- C. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
- D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
Correct Answer: A,D 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?
- A. Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
- B. Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
- C. Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
- D. Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
A company uses Marketing Cloud, Experience Cloud, B2C Commerce, and Service Cloud. It is in the process of defining the authoritative system for key data entities involved in B2C Journeys. The company has about
200,000 customers, each averaging 30 orders per year
Which option should be considered the authoritative record for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
- A. Service Cloud contact
- B. Experience Cloud user
- C. B2C Commerce customer
- D. Marketing Cloud subscriber
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
- A. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
- B. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
- C. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
- D. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
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