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Apple OS X v10.8 Troubleshooting Sample Questions:

1. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

2.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) The Mac is starting up from an external USB or Thunderbolt storage device.
B) EFI has detected a hardware issue.
C) Apple Service Diagnostics is loading.
D) Internet Recovery has started downloading the OS X Recovery system image.

3. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

A) Martin should use System Preferences > iCloud then select only the desired features.
B) Martin should use third party software since iCloud features cannot be customized.
C) Sign in at iCloud .com, click on Options then select only the desired features.
D) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.

4. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Network
B) Mission Control
C) Sharing
D) Security & Privacy

5. Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?

A) System Information
B) Finder
C) Directory Utility
D) Console

Solutions: