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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
B) The customer web chat is connected but there is a problem with the web chat snap-in.
C) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
D) The customer web chat is connected but there but no agents available In Avaya Oceana.

2. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
B) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
C) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
D) Avaya Breeze Authorization Service and LDAP as Authentication Authority

3. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) Contextld
C) WorkRequestID
D) Caller ID

4. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES CTI CSC user and password are Incorrect.
B) Avaya Oceana is not equipped with an Oceana Base license.
C) The AES is not equipped with a correct AES license.
D) The AES Switch Link Is down to Communication Manager.

5. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Model (UCM)
B) Call Server Connector (CSC)
C) Engagement Designer (ED)
D) Unified Collaboration Administration (UCA)

Solutions: