Avaya Contact Center Control Manager Implementation and Maintenance Exam: 3302 Exam
"Avaya Contact Center Control Manager Implementation and Maintenance Exam", also known as 3302 exam, is a Avaya Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 70 Q&As to your 3302 Exam preparation. In the 3302 exam resources, you will cover every field and category in Avaya-Certification Certification helping to ready you for your successful Avaya Certification.
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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACCCM Architecture & Components | 20% | - Server components and services - Web interface and navigation - System overview and functionality - Database and licensing |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution - Log analysis and monitoring - Upgrades and updates - Backup and restore procedures |
| Configuration & Administration | 20% | - Roles and permissions - User, agent and extension management - Schedule server and automation tasks - System parameters and settings |
| Integration & Connectivity | 25% | - Firewall and security configuration - Integration with Communication Manager - Network ports and protocols - Integration with CMS, Call Recorder and other systems |
| Installation & Deployment | 25% | - Prerequisites and compatibility - License activation and setup - Server installation and configuration - Post-installation validation |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?
- A. Mozilla Firefox3.6 with IEView Add on
- B. InternetExplorer7, 8and 9
- C. Internet Explorer 6,7 and 8
- D. Google Chrome 4.1
Correct Answer: B 🗳️
During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)
- A. Copy the file to the C:\Wlndows\systom32directory.
- B. Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
- C. Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
- D. Rerun the Installation and select the option to install the license file.
- E. Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
Correct Answer: B,D 🗳️
You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?
- A. The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
- B. The synchronizer can be used for initial data migration only.
- C. Only the initial synchronization will be done from the Synchronizer windows application.
- D. Only the initial synchronization will be done through the Web interface.
Correct Answer: A 🗳️
You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
- A. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
- B. Verify that the user has permission to accessACCCM.
- C. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
- D. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
Correct Answer: C 🗳️
To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?
- A. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31" value-"0"/>
<add key="cm_id_192.168.23.31" value-"0"/>
<add key="cm_rd_192.168.23.31" value-"200"/>
<add key="cm_log_192.168.23.31" value-"N"/>
</appsettings> - B. NAV360_ProvisioningService.exe
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings> - C. Web.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="N"/>
</appsettings> - D. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>
Correct Answer: A 🗳️
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