Avaya Aura Contact Centre Maintenance & Troubleshooting Exam : 3301 Exam
"Avaya Aura Contact Centre Maintenance & Troubleshooting Exam ", also known as 3301 exam, is a Avaya Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 54 Q&As to your 3301 Exam preparation. In the 3301 exam resources, you will cover every field and category in ACSS Certification helping to ready you for your successful Avaya Certification.
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Dreams of a higher standard of living need practical mechanics. For many professionals, that mechanism is the Avaya Aura Contact Centre Maintenance & Troubleshooting certification — and PrepAwayPDF supplies the preparation: 54 practice questions, a free demo, and McAfee-secured checkout.
Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Centre Maintenance & Troubleshooting Exam |
| Exam Number: | 3301 |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 125 |
| Real Exam Qty: | 54–60 |
| Related Certifications: | Avaya Aura Contact Center Administration Avaya Aura Contact Center Implementation |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-based |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% / Not officially disclosed |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Contact Center Maintenance & Troubleshooting Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance Procedures | 20% | - Backup and restore operations - Software updates and patches - Routine system maintenance |
| Topic 2: Troubleshooting Core Components | 30% | - Contact Center applications and services - Messaging and reporting services - Communication Manager - Contact Center Manager Server (CCMS) |
| Topic 3: High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
| Topic 4: Troubleshooting Tools & Methodology | 15% | - Diagnostic tools and log analysis - Systematic troubleshooting approach |
| Topic 5: Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
3301 Exam: Frequently Asked Questions
Online proctored or at authorized Pearson VUE test centers Book the Avaya Aura Contact Centre Maintenance & Troubleshooting exam through these official channels:
Once booked, your PrepAwayPDF practice questions arrive by email within 1 minute, so preparation starts the same day.
The passing score for the Avaya Aura Contact Centre Maintenance & Troubleshooting exam is 70% / Not officially disclosed, and registration costs USD 125. A retake means the same fee again — a sound reason to test your readiness with the PrepAwayPDF engines before committing to a date.
PrepAwayPDF refunds you in full if you take the Avaya Aura Contact Centre Maintenance & Troubleshooting exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. As an alternative, exchange for two free exam products of equal value while keeping your original update service. Delivery is by email within 1 minute — contact support if nothing arrives within 2 hours.
Avaya recommends these training resources for the Avaya Aura Contact Centre Maintenance & Troubleshooting exam:
After the training, the 54 practice questions from PrepAwayPDF let you make full use of sporadic time — short sessions that steadily convert study into readiness.
The Avaya Aura Contact Centre Maintenance & Troubleshooting exam presents 54–60 with 90 minutes available. That pace is demanding — rehearse it in the timed mode of the PrepAwayPDF Desktop Test Engine until it feels familiar.
The official Avaya Aura Contact Centre Maintenance & Troubleshooting outline comprises 5 domains. The three largest are Troubleshooting Tools & Methodology (15%), High Availability & Business Continuity (20%), and Troubleshooting Core Components (30%). The full list appears in the topics section above, and the 54 practice questions at PrepAwayPDF cover all of them.
The 3301 exam is a Avaya certification exam built around the Avaya Aura Contact Centre Maintenance & Troubleshooting syllabus shown above. It feeds into these credential paths: Avaya Aura Contact Center Implementation, Avaya Aura Contact Center Administration. Precisely because the exam is demanding, passing it earns real attention from employers in 2026. PrepAwayPDF prepares you with 54 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center Requirements can change, so verify the latest on the official Avaya exam page before scheduling.
The complete preparation toolkit: 54 practice questions for the Avaya Aura Contact Centre Maintenance & Troubleshooting exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — all from a platform refined through years of expert effort.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
In a SIP-based Avaya Aura Contact Center (AACC) environment, voice calls are directed to the Contact Center Manager Server (CCMS) via route points.
For voice calls to be directed to CCMS, where must route points be defined?
- A. CCMS and Application Enablement Services
- B. CCMS and the Session Manager
- C. Session Manager and Application Enablement Services
- D. CCMS only
Correct Answer: B 🗳️
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
- A. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
- B. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- C. Enable "Keyword Reporting" for e-mail contacts in the "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
- D. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
Correct Answer: A 🗳️
You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large number of e m attachments, which you must ensure are made available on the new server.
What is the process for migrating the e-mail attachments to the new server?
- A. While backing up the CCMM database, e mail attachments must be hacked up to the same location as the database. The backup location must be a mapped network drive.
- B. You must manually copy the e-mail attachments from the old server to the same location on the new server.
- C. While backing up the CCMM database, e-mail attachments are automatically included- The backup location must be a mapped network drive.
- D. While bat king up the CCMM database, you may specify any location to back up e mail attachments. Supported backup destinations include mapped network drives, locally conned external hard drives, or internal disk storage.
Correct Answer: C 🗳️
When initiating a simple SIP call, the SIP architecture uses an INVIII method message.
Which two fields would you examine to determine that an INVITE message was initiated when tracing a SIP call?
- A. Request:, Cseq:
- B. Contact:, Cseq:
- C. Request:, To:
- D. Via:, To:
- E. Call-ID:, Contact:
Correct Answer: B 🗳️
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
- B. D:\Avaya\Logs\CCMS\TFE 1.log
- C. D:\Avaya\Logs\CCMS_TFE_5.log
- D. D:\Avaya\l_ogs\CCMS_TFF 1.log
Correct Answer: A 🗳️
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