Which step in a change management process is most important for instituting sustainable change?

• A. Create meaningful data about the progress of the change and share data with key stakeholders
• B. Benchmark successes pertaining to the new change to similar organizations
• C. Rally key stakeholders to create work groups to usher in the new change
• D. Position the change as a strategic priority at the organization

An employee meets with a manager and indicates an interest in moving into a different department to prepare for a higher-level position. Currently, no openings are available. Which is the most effective solution for the manager to recommend?

• A. Enter into a mentoring relationship
• B. Create a training plan
• C. Seek a coach
• D. Meet with a career counselor

Two manufacturing companies in different cities-Company A and Company B-have recently undergone a merger but will continue operating separately for the immediate future. Company B did not have a talent development (TD) department, so the TD professional who reported to the chief executive officer (CEO) of Company A before the merger will now report to the CEOs of both companies. The TD professional is asked by the CEO of Company A to put together a team-building program to get the employees from both companies to work well together.
What should the TD professional do?

• A. Consult with the CEO of Company B about the path forward.
• B. Prepare a needs analysis that includes employees from both companies.
• C. Design and conduct a team-building activity at a neutral site.
• D. Issue a letter to employees from both companies indicating the need to work better together.

A talent development (TD) professional facilitates a three-week training course for all of a company ' s new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of
80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager. Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.
What should the TD professional do?

• A. Reassess the exam scoring process.
• B. Consult with the human resources (HR) department and the hiring manager, and offer to have Participant A retake the exam.
• C. Recommend termination of Participant A.
• D. Document the observable behaviors, and provide these data points to the HR department and the hiring manager.
• E. Redesign the course to make it more engaging.
• F. Provide the exam results to the HR department and the hiring manager.