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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A) Applications that install any kernel extensions.
B) Applications available in the Mac App Store.
C) Application from unidentified developers.
D) Applications signed with a Developer ID.

2. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
B) The Mac Pro does not have sufficient RAM.
C) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
D) The hard disks do not have the correct partition scheme.

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Applications folder on their startup disk.
B) In the Utilities folder on their startup disk.
C) In the Utilities menu when booted to OS X Recovery.
D) In the Security & Privacy Systems Preference pane.

4. If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

A) Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
B) Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
C) Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
D) Always use command line tools to adjust file permissions.

5.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

A) An incorrect build of OS X is installed on the hard disk or SSD.
B) The memory is missing or not detected.
C) EFI failed to load.
D) Apple Hardware test is loading.

Solutions: