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Apple Desktop Service Certification Sample Questions:

1. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The power button or power indicator lights up
B) You may hear fan or drive noise
C) You can't connect to the Internet
D) The cursor is frozen and the system is unresponsive.
E) You don't hear a startup chime

2. Which of the following is NOT a valid power mode in recent Macintosh computers?

A) Safe Sleep
B) Secure Sleep
C) Shut Down
D) Sleep
E) Awake

3. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may contain hazardous materials.
B) CRT displays may contain toxic gases.
C) CRT displays may present a fire hazard.
D) CRT displays may present a radiation hazard.
E) CRT displays may implode if mishandled.

4. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A) Replace the eMac Display/Analog Assembly.
B) Update the eMac's firmware.
C) Connect a known-good VGA display to the eMac.
D) Replace the eMac logic board.

5. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the internal hard drive with a known-good hard drive.
B) Reinitialize the hard disk and reinstall the Mac OS.
C) Try to start up from a bootable CD or DVD.
D) Replace the logic board.

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