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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) SIP Gateway Manager (SGM)
C) Telephony Services Manager (TSM)
D) Telephony Services Manager (TSM)

2. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Enhanced Contact Recording
B) Avaya Contact Recording
C) Avaya Basic Contact Recording
D) Avaya Contact Recording Advanced

3. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop a
D) Avaya IX™ Workplace

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

5. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What Is the IVR name?
B) What are the agent performance reporting requirements?
C) What is the percentage of customer support Issues that are resolved In one call?
D) Which system support click-to-call from the web?
E) What are the customer support pain points?

Solutions: