Exam Code: 33810X
Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 33810X Exam Syllabus Topics:

SectionObjectives
Design and Architect Contact Center Solutions- Deployment and Integration
  • 1. Browser and administration interfaces
  • 2. SIP integration and toolkits
- Discovery and requirements gathering
  • 1. Customer needs and performance reporting
  • 2. Business and technical requirements
- Contact Center Architecture
  • 1. Virtualization and resource profiles
  • 2. Avaya Aura Contact Center solution components

Avaya Aura® Contact Center Solution Design Sample Questions:

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

  • A. Task Flow Executor (TFE)
  • B. SIP Gateway Manager (SGM)
  • C. Telephony Services Manager (TSM)
  • D. Telephony Services Manager (TSM)
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

  • A. Avaya Enhanced Contact Recording
  • B. Avaya Contact Recording
  • C. Avaya Basic Contact Recording
  • D. Avaya Contact Recording Advanced
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

  • A. Avaya IX™ Workspaces
  • B. Avaya one-X® Agent Desktop
  • C. Avaya Agent Desktop a
  • D. Avaya IX™ Workplace
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

  • A. The design diagram for discussion with customer
  • B. The model numbers of the existing contact center equipment
  • C. The salaries of the executives In the meeting
  • D. The Avaya solutions and services Avaya could offer
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

  • A. What Is the IVR name?
  • B. What are the agent performance reporting requirements?
  • C. What is the percentage of customer support Issues that are resolved In one call?
  • D. Which system support click-to-call from the web?
  • E. What are the customer support pain points?
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

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