Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Licensing | 20% | - POM components and features - Licensing requirements for AEP and POM - Deployment models and zones - AEP solution architecture and components |
| Topic 2: Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Software updates and patching - Monitoring tools and logs - Diagnosis and resolution of common issues |
| Topic 3: Installation | 20% | - High availability configuration - Installation procedures for AEP and POM - System requirements for AEP and POM - Database installation and setup |
| Topic 4: Administration | 15% | - Reporting and scheduling - User account and access management - Call flow management |
| Topic 5: Configuration | 25% | - Voice, email, SMS, and speech server integration - Media Processing Platform (MPP) configuration - POM campaign creation and rules - Experience Portal Manager (EPM) setup |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
- A. Restart the vpms service on the Experience Portal Manager (EPM).
- B. Install a new license file on the EPM.
- C. Restart the MPP service from the EPM.
- D. Reconnect each Media Processing Platform (MPP) with the EPM.
- E. Restart the avpSNMPAgentSvc on the EPM.
Correct Answer: A,D,E 🗳️
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
- A. .pdf (Portable Document Format)
- B. .xls (Microsoft Excel)
- C. .csv (Comma separated value)
- D. .jpg (Digital Image)
- E. .doc (Microsoft Word)
Correct Answer: A,B,C 🗳️
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?
- A. Restart httpd on the Auxiliary EPM.
- B. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
- C. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM> - D. Upgrade the Auxiliary EPM.
Correct Answer: C 🗳️
Which statement about user permissions is true?
- A. When logged in as admin user, only global information can be seen and edited.
- B. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.
- C. When logged in as org user, only the information for the organization to which we belong can be seen and edited.
- D. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
Correct Answer: C 🗳️
Which two statements about the "priority" of a campaign are true? (Choose two)
- A. The priority of the campaign determines when the campaign will start.
- B. Available priorities are 1-10
- C. Available priorities are 1-5
- D. Campaign priority determines the media channels used by a campaign
- E. The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
Correct Answer: B,E 🗳️
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