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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) Verbal and nonverbal communication cues are easier to understand within a virtual team.
B) Virtual team members generally report greater satisfaction with the group interaction process.
C) The greater opportunity for interaction helps increase rapport.
D) People can work together who might otherwise not be able to collaborate on a work task.

2. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A) Bigelow's three factor theory
B) Two factor theory
C) Maslow's hierarchy of needs
D) X and Y hierarchy

3. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?

A) Creativity, relationships, and expertise
B) Situation, attributes, and alternatives
C) Distinctiveness, consensus, and consistency
D) Problem, criteria, and alternatives

4. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Cross-functional leaders prevent team members from making their own decisions.
B) Team leaders cannot ensure that team members are located in the same work unit.
C) Cross-functionality fluctuates too frequently.
D) It takes time to build trust and teamwork among people with different experiences and perspectives.

5. If a work group's goal is to share information, what is a work team's goal?

A) To maximize individual inputs
B) To reduce costs
C) To maximize random and varied skills
D) To create collective performance

Solutions: