Exam Name: Certified Implementation Specialist-Human Resources
Certification Provider: ServiceNow
Corresponding Certification: Human Resources Implementation
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Check Updated on: Oct 26, 2026
No. of Questions: 130 Questions & Answers with Exam Engine
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- Total Questions: 130
- Updated on: Oct 26, 2026
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- Total Questions: 130
- Updated on: Oct 26, 2026
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Certification signals more than knowledge: candidates who earn the ServiceNow Certified Implementation Specialist-Human Resources credential show the dedication and execution that projects demand, and PrepAwayPDF helps you build toward the CIS-HR exam one verified answer at a time.
ServiceNow CIS-HR Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Exam Format: | Multiple choice, Multiple select |
| Exam Price: | $150 USD |
| Related Certifications: | ServiceNow Certified System Administrator |
| Real Exam Qty: | 60-70 |
| Certificate Validity Period: | 2 years (requires recertification) |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Passing Score: | 70% |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam through ServiceNow exam vendor (PSI) |
| Pre Condition: | ServiceNow Certified System Administrator certification is strongly recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist/hr.html |
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Designer Integration | 25% | - Configurable Workspace Integration - Integration with HCM Systems - Employee Readiness using Workforce Dimensions |
| Topic 2: Employee Record Management | 20% | - Employee Documents and Signatures - Employee Service Center - Employee Data Model - Onboarding/Offboarding Processes |
| Topic 3: Core Configuration | 30% | - HR Service Administration - Virtual Agent for HR - HR Service Catalog Configuration - HR Document Generation |
| Topic 4: HR Case Management | 25% | - HR Case Metrics and Reporting - HR Case Lifecycle - Case Templates and Quick Actions - HR Case Creation and Assignment |
CIS-HR Exam Facts and Self-Paced Study at PrepAwayPDF
- HR Case Management (25%)
- Designer Integration (25%)
- Core Configuration (30%)
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
- A. read and contribute articles
- B. can neither read nor contribute articles
- C. read articles, but not contribute
- D. contribute, but not read articles
Correct Answer: B š³ļø
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
When creating a new Lifecycle Event activity set what happens when the audience field is set as empty?
- A. The activity set will not apply to any employees
- B. The activity set applies for a specific group of people
- C. The activity set will not apply to a specific group of people
- D. The activity set applies to all employees
Correct Answer: C š³ļø
What is the minimum role required to view confidential data associated with the HR Profile?
- A. HR profile viewer [sn_hr_core profile_readerj
- B. HR basic [sn_hr_core basic]
- C. Employee Service Center Admin [sn_hr_sp admin]
- D. HR Administrator [sn_hr_core.admin]
Correct Answer: A š³ļø
What are the configurations for the activity set that is triggered by a date field to not trigger if the date field is empty?
- A. Add a script to the activity set definition
- B. Select the Ignore empty date box
- C. Enable Rescind link
- D. All activity sets must trigger
Correct Answer: B š³ļø
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?
- A. Using the maximum file upload size in megabytes Security policy
- B. Using the file upload size system property
- C. Using the maximum file upload size business rule
- D. Using the maximum file upload size in megabytes held in the Employee Document Properties
Correct Answer: D š³ļø
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