Oracle RightNow CX Cloud Service 2012 Essentials: 1Z1-465 Exam
"Oracle RightNow CX Cloud Service 2012 Essentials", also known as 1Z1-465 exam, is a Oracle Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 80 Q&As to your 1Z1-465 Exam preparation. In the 1Z1-465 exam resources, you will cover every field and category in Oracle Applications Certification helping to ready you for your successful Oracle Certification.
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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - User management and roles - Site configuration and settings - Workflow and business rules |
| Reporting and Analytics | - Analytics dashboards - Standard reports usage |
| Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| Knowledge Management | - Content creation and publishing - Knowledge base structure - Search optimization and usage |
| Agent Desktop and Service Interaction | - Incident management - Task and queue management - Customer interaction handling |
| RightNow CX Cloud Service Overview | - Service cloud concepts and terminology - Core architecture and components |
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