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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is described by the 'organizations and people' dimension of service management?

A) Contracts and agreements
B) Workflows and controls
C) Communication and collaboration
D) Inputs and outputs

2. Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A) Consider
B) Re-use
C) Discard
D) Improve

3. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Feedback loop
B) Analysis paralysis
C) Direct observation
D) Minimum viable product

4. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been logged
B) After the problem has been analyzed
C) After the problem has been resolved
D) After the problem has been prioritized

5. Which is part of the 'focus on value' guiding principle?

A) Reducing the number of steps in the customer experience
B) Assessing services to identify parts that can be reused
C) Identifying activities that can be achieved in smaller iterations
D) Understanding what services help the service consumer

Solutions: