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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

1. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
C) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

2. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

A) ProtecTIER Planner
B) Batch Magic
C) Storage Tier Advisor Tool
D) Disk Magic

3. Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?

A) IBM SAN Volume Controller built with IBM Spectrum Virtualize software
B) Storwize V3700
C) DS8870
D) XIV Gen3

4. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

A) XIV with 2TB drives base without any features
B) SONAS with SATA drives
C) FlashSystem 840
D) DS8870 with ranks of 1.2TB drives

5. What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

A) There is no upgrade from 5.4TB to 11TB within one system.
B) Power off the TS7620, add new drives, power on and assign capacity.
C) Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
D) The upgrade is a license key only.

Solutions: